Salford SU Advice Centre is a service that is here to give you free, impartial, confidential and independent advice. Whether you are living in Salford or are commuting from further a field we have advisors to deliver you advice on your housing rights.
Unable to find the answers you're seeking about (EC/Complaint/Housing) issues? Our Advice Centre is here to assist you. For quick and straightforward queries, you can send us an email at su-advicecentre@salford.ac.uk. For more complex enquiries, or if you prefer a more in-depth discussion we recommend booking an appointment through our booking portal to speak to one of our advisors who can provide tailored guidance.
Ways to contact us
Email us: su-advicecentre@salford.ac.uk
Referral Form: If you wish for one of our advisors to ring you at a time that suits you, you can self-refer via this form. We will aim to contact you within 2 working days however please note during busy periods it may take longer to contact to you.
Appointments: You can book an appointment at a time and date that suits you via our website. We hold appointments Wednesday and Thursday 10am-12pm. You can book virtual Teams appointments through our portal, however if you would prefer a face-to-face appointment, please drop us an email.
What can we help you with?
- Starting your tenancy: There is a lot to think about when starting a new tenancy. We can help you check through your tenancy agreement, discuss what’s affordable for you and what you should check before you move in, or sign a contract. We can also give you information about guarantors, and advice if you are having trouble securing a guarantor.
- Rights and Responsibilities: Our advisors can give you information on your rights and as tenant, and what responsibilities you have when maintaining a tenancy. We can also discuss your landlord’s responsibilities and what standards you should expect in a rented property.
- Managing Household Bills: We can discuss what bills you need to pay and ways of managing those bills. That could be discussions about gas, electric, water and council tax, as well as making arrangements to split them with your housemates.
- Disrepair: Your university accommodation should always feel safe and free from any hazards. We can offer you guidance and what steps you should take are should this not be the case.
- Deposits: We can help you understand your rights to deposit protection and what to do if your landlord hasn’t protected your deposit. We are also able to offer you advice and guidance on how to get your deposit back at the end of your tenancy as well as what you can do if you get into a dispute with your landlord over your deposit.
- End of Contracts: When you are moving out of your property or accommodation, our advisors can give you advice on what you need to do, giving you the best opportunity to avoid disputes and to have your full deposit returned to you.
Other Support:
If you are having a problem with your housing, it’s not just the Students’ Union who can offer you support. There are lots of resources available for you to read up on your right and get some help fighting your case:
AskUs Housing Advice – AskUs offer advice on housing issues and are acutely aware of matters which are specific to students.
Housing advice from Shelter – Shelter’s online advice helps millions of people each year with homelessness, council housing, eviction and more.
Citizens Advice – Citizens Advice is a free resource offering guidance on a range of issues including housing, benefits, work, debt and much more.
Salford City Council – Salford City Council offer a range of services to help anyone in the rented accommodation including what to do when things go wrong and how to complain about poor accommodation.